Effective Date: November 5, 2026
Hayaat Home Care (“Hayaat Home Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit hayaathomecare.com (the “Website”), contact us, or use our home help and personal care services in Michigan.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, phone number, email address, and mailing address you provide through our forms, by phone, or by email.
- Service information: details about the care needs of you or your loved one, Medicaid eligibility or enrollment details, caregiver information, and scheduling preferences.
- Health-related information: information about health conditions, daily living needs, and care plans that is necessary to provide our services.
- Employment information: if you apply to work with us, information such as your resume, work history, references, and background check details.
- Technical information: IP address, browser type, device information, pages visited, and similar data collected automatically through cookies and analytics tools.
2. How We Use Your Information
- To respond to your questions and requests.
- To evaluate eligibility and provide, coordinate, and manage home help and personal care services.
- To work with Medicaid, the Michigan Department of Health and Human Services (MDHHS), and other agencies as required to deliver and bill for services.
- To process caregiver and employment applications.
- To send service updates, appointment reminders, and other communications related to our services.
- To improve our Website and services.
- To comply with legal, regulatory, and contractual obligations.
3. Health Information
Any health information we receive in connection with the care we provide is treated as confidential. We use and disclose it only as needed to deliver care, coordinate with agencies and payers, and as permitted or required by applicable federal and Michigan laws, including HIPAA where it applies. Please do not submit detailed medical information through general website forms; contact us directly instead.
4. How We Share Your Information
We do not sell or rent your personal information. We may share information only in the following situations:
- With caregivers and staff who need it to provide your services.
- With Medicaid, MDHHS, or other government programs and payers involved in your care.
- With trusted service providers (for example, website hosting, form, email, and analytics providers) who help us operate, under obligations to protect your information.
- When required by law, court order, or government request, or to protect the safety and rights of our clients, staff, or others.
- With your consent or at your direction.
These sharing situations do not apply to your mobile phone number or text messaging (SMS) opt-in data and consent, which are never shared with third parties as described in Section 5 (SMS / Text Messaging).
5. SMS / Text Messaging
If you agree to receive text messages from Hayaat Home Care, we may text you about your services, scheduling, and replies to questions you send us. Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out at any time. Reply HELP for help, or contact us at (586) 234-0887 or admin@hayaathomecare.com.
We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
6. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to keep the site working properly, understand how visitors use it, and improve your experience. You can set your browser to refuse or delete cookies, although some parts of the Website may not function properly as a result.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, or as required by law, Medicaid program rules, and recordkeeping requirements.
9. Your Choices and Rights
- You may request access to, or correction of, the personal information we hold about you.
- You may ask us to delete your information, subject to legal and recordkeeping requirements.
- You may opt out of non-essential communications at any time. For text messages, reply STOP to any message.
- To make a request, email us at admin@hayaathomecare.com.
10. Third-Party Links
Our Website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
11. Children’s Privacy
Our Website is not directed to children under 13, and we do not knowingly collect personal information from children through the Website. Information about minors who receive care is provided by a parent or legal guardian and handled confidentially.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Hayaat Home Care
Email: admin@hayaathomecare.com
Phone: (586) 234-0887